Frequently Asked Questions
General
We welcome walk-ins! For a more personalized experience, we recommend scheduling an appointment to ensure dedicated time just for you.
Applying is simple! You can easily complete your application online at your convenience through our website. If you need any assistance, feel free to reach out!
Once we have all your information, we’ll process your application quickly. Approval typically takes between 5 minutes and 72 hours, and we’ll keep you updated throughout the process!
Yes, we offer lease terms from 3 to 15 months. Please note, leases shorter than 12 months may include a short-term premium.
You can pay rent online via e-check, credit, or debit card, and set up automatic payments for convenience. Rent can also be paid in person at participating locations through our walk-in payment system.
Yes, renter's insurance is required to protect your belongings. If you prefer not to cover them yourself, you can opt for our LLIP program for just $10.95/month.
Currently, all utilities are the resident's responsibility and are not included in your rent.
Setting up utilities is easy! Contact Ameren Electric for electricity. Water, sewer, and trash services are managed through Conservice and will be added to your ledger. Please note that Conservice bills 60 days behind, so charges may appear later. Final utility charges will be applied in your last month before move-out
Spectrum offers a variety of cable and internet options to suit your needs!
Amenities
Our community offers a variety of amenities designed for both convenience and enjoyment! Stay active in our 24-hour fitness center, secure your ride with bike racks, and take advantage of the extra patio storage included in every apartment. Relax in our wooded BBQ and picnic area, or get work done at the iMac Cyber Cafe. Everything you need is right here!
We offer a 24-hour laundry facility for your convenience, available whenever you need it. Enjoy the flexibility of doing laundry on your own schedule, day or night, right here in our community.
Absolutely! We offer the convenience of free parking throughout the community.
Pet Policy
Yes! We’re pet-friendly and welcome up to 2 pets per apartment. While there’s no pet park on-site, we have plenty of green space that’s perfect for playtime!
Location
The Avalon stands out with its prime Chesterfield location, offering quick access to St. Louis and proximity to popular spots like Creve Coeur Lake and the Butterfly House. Residents enjoy upscale amenities, easy commutes, and nearby dining options such as Addie’s Thai House and EdgeWild Winery—making it the perfect blend of convenience and lifestyle.
We’re proud to be located in the Parkway School District, home to the award-winning Parkway Central Middle and High Schools!
The nearest grocery store is Dierbergs Markets, located just 0.4 miles away.
Maintenance
Yes, we have an on-site maintenance team available during business hours to handle routine requests. For after-hours emergencies, our team is also available to address urgent issues that can’t wait until the next day. We're here to ensure your home is always well taken care of!
For maintenance issues, you can submit a service request through your resident portal or contact our office directly for assistance.
You’re not required to be home for routine service requests, but if you'd prefer to be present, simply select that option when submitting your request through the portal. If you have pets, we kindly ask that they be secured to allow our maintenance team easy access to your home. For after-hours emergency calls, we do ask that you be home to let our team in. We’re here to help and make the process as smooth as possible!
Didn't find an answer?
Our team is always ready to answer your questions.